Refund & Returns Policy

At IT5CM, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the process and requirements for requesting a return or refund.

Please read the following information carefully before sending an item back.

Return Eligibility

To be eligible for a return, your item should generally meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
The item should include its original tags and packaging where applicable.
The product must not have been washed, altered, damaged, or stained.
Proof of purchase or order details may be required.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

If you would like to return an item, please contact our customer support team before sending anything back.

Email: info@it5cm.com

Please include your order number, the name of the item you want to return, and the reason for your return. Our team will provide the relevant instructions for the return process.

Do not send products to a return address without contacting us first, as this may delay the processing of your request.

Damaged or Incorrect Items

We recommend checking your order as soon as you receive it. If you receive an incorrect, damaged, or defective item, please contact us promptly at:

info@it5cm.com

Please provide your order number and clear photographs of the issue where appropriate. Our team will review the situation and help determine the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will review its condition and determine whether it qualifies for a refund.

If your return is approved, the applicable refund will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to appear in your account, as processing times can vary depending on your payment provider or financial institution.

Return Shipping

Unless otherwise agreed by IT5CM, customers may be responsible for the cost of returning an item. Original shipping charges may also be non-refundable.

If the return is due to an incorrect, damaged, or defective item, please contact our support team before arranging the return so we can review the issue and provide appropriate instructions.

Exchanges

If you need a different size or product, please contact us at info@it5cm.com. Exchange availability depends on product availability and the condition of the returned item.

Non-Returnable Items

Certain products may not be eligible for return where applicable, particularly items that have been worn, washed, altered, damaged, or otherwise used.

For clarification about a specific product, please contact our customer support team before returning it.

Important Information

Customers should ensure that returned products are securely packaged to prevent damage during transit. IT5CM cannot guarantee acceptance of items that arrive damaged because of inadequate return packaging.

Please keep your return shipping receipt or tracking information until your return has been successfully processed.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us: